Your Data Centre in Capable and Experienced Hands

CenturyLink data centre services, provided in partnership with Cyxtera Technologies, offer you an extension of your IT staff. We work with your team to help ensure a consistent environment for your colocation services while proactively working with you to future proof your environment. Our experienced team of engineers hold all the major certifications from PMP, ITIL to vendor hardware and equipment such as CiscoCCNA, and Alcatel Lucent SRC, and Data Centre and Structured Cabling certifications such as BICSI, CDCMP and CDCBP.

Gold Support

Gold Support leverages the experience of our professionals to be your remote hands and eyes to save you time and resources by trouble-shooting minor technical issues, such as:

  • Server Re-Boots, Racks-and-Stacks and Equipment Builds
  • Operating System (O/S) Loads
  • General Network and System Trouble-Shooting
  • Telco coordination

Monthly Recurring Gold Support: Purchase according to your monthly requirements (10 hour, 5 hour and 1 hour per month increments) and once your commitment is utilised each month, you can receive additional Ad-Hoc Gold Support-ideal for organisations that have routine monthly maintenance activities. Unused hours do not roll over at the end of the month.

Prepaid Gold Support: Purchase according to your requirements (10 hour, 5 hour and 1 hour increments) and once your commitment is utilised, you may buy another block of hours or you can receive additional Ad-Hoc Gold Support. Hours never expire-ideal for organisations that periodic support needs that may vary month to month.

Ad-Hoc Gold Support: May be requested on an “as needed” basis, billed hourly, in 15 min increment. This option is often used by clients who do not know their remote hands needs. Once a baseline is established, clients are able to select the monthly plan that best fits their needs, receiving the same support on at a lower effective hourly rate.

Migration Equipment Relocation

CenturyLink's end-to-end Data Centre Migration and Consolidation Services are designed to support and guide you in your transformation process. From assessment and planning to migration and steady state, our Data Centre Migration Services manage risk, control cost, and help minimise business disruptions. CenturyLink offers complete solutions or al a carte-covering initial planning to going "live". Our migration team has years of experience in data centre migration planning for hundreds of clients, and our proven end-to-end methodology helps ensure your systems run smoothly.

Our solutions include:

  • Migration Assessment: Define migration strategy and establish the financial base and cost efficiencies for your transformations.
  • Migration Consulting: Understand the implications of your data centre transformation for focused area-governance, solution architecture, migrations orchestration and engineering support-to allow a smooth transformation.
  • Migration Gap Analysis: Benchmark and understand possible risks and gaps by comparing your plans against our time-tested, thoroughly researched planning models.
  • Data Centre Migration Programme: Transition to your new data centre with an application-based migration approach, including robust process and governance frameworks that meet your migration requirements.

Structured Cabling

As infrastructure and network specialists, CenturyLink has partnered with Cyxtera to offer end-to-end design-build solutions leveraging our team of professionals with industry standards recognition (BISCI and RCDD) with solutions including architectural, engineering, design and implementation services.
  • Cyxtera manages all wiring from client cage to network room
  • Fully integrated solution that includes cage design, rack layout and rack elevation and the ability to deliver a turnkey environment
  • Reduced deployment time, as structured cabling is built into the delivery of your cage
  • Longer equipment life through improved airflow from properly routed cabling enabling equipment to run cooler.
  • Faster change management through well labelled and documented cabling.
  • Reduced downtime from faster troubleshooting made possible by properly routed, labelled, documented, and tested cabling.
Standards and Compliance
  • National standards for uniform labelling, testing and documentation.
  • Design of data centres in accordance with TIA-942-developed by the Telecommunications Industry Association (TIA) to define planning and building data centres, particularly cable systems and network designs
  • The TIA-942 specification references provide public domain data centre requirements for applications and procedures to apply both copper and fibre optic media
  • Manufacturer Certifications including:
  • Belden
  • Legrand (Berk-Tek/Ortronics)
  • Cablofil
  • CommScope — Uniprise and Systimax
  • Corning Cable Systems
  • Fluke Networks
  • Fujikura
  • Hilti
  • Hitachi
  • Hubbell
  • Leviton
  • Mohawk
  • Panduit
  • Siemon

Service Management

IT Service Management provides additional levels of technical and administration support and proactive consultation beyond what is offered with our standard support services.Dedicated to delivering exceptional customer service with the ultimate goal of providing you a competitive advantage, our global team of IT Service Management (ITSM) experts has an average of over 20 years of industry experience helping enterprise organisations solve complex IT challenges and multiple business and IT certifications. They oversee incident and problem management, administer change management, manage projects and handle billing inquiries. In addition, the team provides regular touch-base consultation, including service reviews, development planning and monthly scorecards. Our IT Service Management solutions are:

  • Customised to your desired level of engagement
  • Based on the deliverables you need
  • Provided without the expense of full time staffing costs

SavvisStation Portal

All data centre services clients get free access to our SavvisStation Portal. Clients can log in and easily access all things surrounding your managed IT services, including support tickets and invoices, service reports and product orders and benefit from:

  • Visibility- Generate graphs and reports, access orders, support, invoice and usage history and view usage history.
  • Configurability- Customise your dashboard, designate menu items, name servers, filter content and assign users.
  • Manageability- Open support tickets, keep tabs on invoices and orders, communicate with technical support and add/delete/update user access.
  • Accessibility- Simply log on and take care of minor questions and support issues from any computer or smartphone with Internet access anytime and anywhere.


Get Started with Featured Resources and Tools

CenturyLink Gold Support Augment your staff and increase productivity.
CenturyLink Structured Cabling Complete design and installation services for structured cabling systems (SCS).
Virtual Data Centre Tour Learn more about CenturyLink's partner, Cyxtera Technologies, and their data centre services up close.
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CenturyLink has sold its data centres and associated colocation business to a consortium led by BC Partners and Medina Capital Advisors. This move led to the creation of a bold, new company, Cyxtera Technologies, comprised of world-class talent and technology. CenturyLink will continue to work closely with Cyxtera and the same strong team that has operated the data centres successfully for years and who will continue to deliver world-class customer service and Operational Excellence for all colocation customers.

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