Managed Data

Infrastructure and Application Management

Outsource network monitoring and management so you can focus on growth.

Optimise the design and performance of your network without diverting resources from more strategic areas. CenturyLink® Network Management Service, Network Management Service (NMS) provides outside network monitoring and network management expertise to minimise network downtime, increase application performance, and meet new networking requirements.

 

Features & Benefits

Features

  • Performance management 24/7/365 by CenturyLink skilled operations engineers
  • Continuous, proactive network monitoring and real-time notification of managed devices
  • Easy-to-use Control Centre interface to access network performance statistics, view alerts, and create and manage trouble tickets
  • Fault management and escalation through analysis of activities to isolate and correct unusual operational behaviors
  • Configuration management for configuration faults and customer-requested changes for configuration integrity
  • Full suite of online reporting capabilities available through Control Centre
  • Comprehensive device management service level agreements (SLAs)
    • Includes performance thresholds for incident identification and response, policy change request acknowledgement, policy change request implementation, and emergency change request implementation

Benefits

  • Fuel business growth through turnkey managed networking, configuration management, and change management
  • Refocus resources on critical business strategy and execution by simplifying network monitoring and management while retaining full visibility and control
  • Enjoy outstanding network performance through proactive issue identification and resolution backed by a team of technical experts and comprehensive SLAs
  • Leverage the full functionality of your network infrastructure without diverting resources to time-consuming technical training and development
  • Meet new demands like enabling multicast video, improving VoIP quality, and supporting virtualisation initiatives.
  • Redirect operational dollars to strategic initiatives to make IT a competitive differentiator rather than a cost centre
  • Reduce staffing costs while maintaining around-the-clock coverage by the CenturyLink network operations centre (NOC)
  • Scale and customise the network management services you receive to match your business needs and comfort level
  • Accelerate resolution of network availability and performance incidents for routers, switches, firewalls, printers, and other devices
  • Maintain continued write access to routers to roll back changes easily and bring new devices online
  • Lease, purchase, or use your own equipment with CPE maintenance options

How It Works

Unleash Greater Performance in Your Network

The CenturyLink network operations centre staff continuously monitors your WAN circuits and devices for potential problems, then works closely with your IT staff to resolve them. Automated alerts, issue tracking, and coordination with your outside vendors provide transparent and efficient problem resolution. CenturyLink NMS also provides a single-source solution to maximise the value of your data networking and communications investments.

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