While every customer site is unique, there are several tasks and steps you can take prior to your Ethernet installation to help minimise delays and complications. Here you will find an informative video and other tools to help you understand these tasks and how you can prepare your environment, so that your CenturyLink Ethernet installation runs smoothly.
This site is intended to address common questions and answers for the business owner or technical staff that has responsibility for overseeing the physical installation of the Ethernet service related to a CenturyLink Ethernet service. This information will help whether the end Ethernet service is utilised for CenturyLink services like Metro Ethernet, or Ethernet Local Access for services such as Managed Office, Managed Office Essentials, Hosted VoIP, or IQ Networking.
To ensure you are ready for your Ethernet installation, use this checklist as you watch the video to take notes and confirm you are familiar with the location and availability of these items. If these elements are missing or inadequate, or you are unable to locate them, your installation may be delayed and incur additional costs. Please refer to the appropriate questions and answers below for additional information.
Got a question? Choose a selection below to read FAQs related to the following products & services:
Yes, you can! Your CenturyLink Sales Account Team can ensure that your order details include comments for the preferred installation time. The internal CenturyLink service delivery team will contact you regarding the service installation details and you can emphasize the desired installation time with the CenturyLink service delivery team. The CenturyLink service delivery team will proactively coordinate all the service activation tasks with you and your on-site service delivery team. Standard installation times are 8am-5pm (your local time zone). Your CenturyLink service delivery representative will inform you potential related charges for the non-standard installation (that is outside of the standard installation times of 8am-5pm).
Please contact your Sales Account Team. The CenturyLink Sales Account Team is your primary CenturyLink point of contact and is able to address any questions you may have.
You should work directly with the building owner or building responsible individual for a proactive plan with the least amount of parking lot disturbance in preparation for CenturyLink to deliver Ethernet services to your site.
You should work directly with the building manager to determine the required activities for conduit installation.
You should work directly with the building manager to determine the required activities for your site to be site ready for a successful Ethernet service installation.
You should work directly with the building owner to determine where the building's main Telecommunications Room is located.
Your designated on-site service delivery team and the CenturyLink local access provider (CenturyLink-coordinated) should be present for service activation. The CenturyLink technician will wear an identification badge and CenturyLink apparel. If CenturyLink has utilised a non-CenturyLink local access provider to perform the Ethernet installation, that individual is identified via an identification badge and the non-CenturyLink local access provider's apparel.
Please contact your Sales Account Team. The CenturyLink Sales Account Team is your primary CenturyLink point of contact and is able to address any questions you may have and assist with ensuring that the problem is resolved.
It may be possible for the CenturyLink Local Access provider to extend the service for an additional Inside Wiring charge, but please contact your Sales Account Team to coordinate that service. The CenturyLink Sales Account Team is your primary CenturyLink point of contact and is able to address any questions you may have. It is also important to follow industry standards for Ethernet service; these standards define exact specifications for maximum distances.
This should be discussed with your CenturyLink Account Team or CenturyLink service delivery team at the beginning of your initial order. It's critical that this information is conveyed at your earliest opportunity because changing the physical connector once the CenturyLink Technician is on-site for Ethernet service installation will significantly impede the CenturyLink Technician's ability to install service during that visit, and a follow-up visit will have to be scheduled.